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How to Cancel a Booking:

Members can cancel their bookings online or by emailing the required changes to the Booking Officer Anton Huette Hotham Heights Inc, mrkflong@bigpond.com. Partial cancelations, and name and date changes can only be performed by the Booking Officer.

To cancel a booking online go to the "Manage a Booking' drop down menue to the far right of the menue bar.

Select 'Pay or Cancel Booking' or 'View My Booking'. If you select 'Pay or Cancel Booking' you will need to enter your booking reference number, and the name exactly as it was enetered during the booking process. If you select 'View My Booking', you will be presented with your active booking list from which you can select he one you wich to cancel.

  • Select the booking and then 'Pay or Cancel Booking'
  • Scroll to the bottom of the screen and select the 'Cancel Booking' button. This cancels the booking and generates an email to both you and the Booking Officer.
  • The booking Officer will finalise the cancellation, and the system will calculate any refund entitlement and credit you system balance in accordance with the following:

 

Days Notice before first day of Booking

Refund

More that 28 days before

85%

14 to 28 Days

75%

Less than 14 days

Nil

  • You will receive an email notifying you of the cancellation, and if you are entitled to a refund you can access your credit note by going to 'View my Transactions'.

If you prefer, or require, the Booking Officer to process your cancellation you will need to email the details of your cancellation including the booking reference number, and the name as it was eneterd at the time of booking.

If you have a credit balance at the end of the year, it will be carried forward to the following year.

If your require a refund, you must apply in writing to the Anton Committee by the end of the ski season with a copy of the cancellation confirmation and credit note.